Question 1

What payment methods are available for online purchases?

Accepted Answer

All prices shown on our website are in Hong Kong Dollars (HKD).We accept various payment methods, including:* PayPal* PayMe* Alipay* Faster Payment System (FPS) +852 54088234For any payments, please keep your payment receipt or transaction record and provide the payment details according to our instructions for order confirmation.

Question 2

Can I cancel or modify a confirmed order?

Accepted Answer

Confirmed orders that have been paid cannot normally be cancelled or modified.If you need to make any changes due to special circumstances, please contact us as soon as possible. We will review your request and provide assistance where possible.

Question 3

How are workshop venues arranged?

Accepted Answer

We provide on-site workshop services at customers’ designated locations.Customers are responsible for arranging a suitable venue, such as:* School classrooms* Company meeting rooms* Event venues* Community spacesThe venue should provide suitable tables, seating arrangements, and sufficient space for workshop activities.Any special venue requirements will be discussed and confirmed during the booking process.

Question 4

Are workshop materials and tools provided?

Accepted Answer

Yes. We provide all necessary workshop materials, tools, and activity resources.Participants only need to attend the workshop at the scheduled time and location.

Question 5

What are the delivery arrangements for workshop materials?

Accepted Answer

For workshop kits or related products purchased online, delivery will be arranged after order confirmation.Orders are generally shipped within *3–7 working days after confirmation* (excluding customised products).Actual delivery time may vary depending on the courier service.

Question 6

What should I do if I receive damaged or incorrect items?

Accepted Answer

If you receive any damaged, missing, or incorrect items, please contact us within 7 days of receiving your order and provide relevant photos or details.We will review the issue and provide appropriate assistance.

Question 7

Is my personal information secure?

Accepted Answer

We value your privacy and take appropriate measures to protect the personal information provided by our customers.Our website does not store complete credit card information. All payment transactions are processed securely through trusted payment platforms.

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